High Quality
Monport provides first-rate machines with prime laser tubes and high-accuracy reflection mirrors. You don’t need to worry about the setup or mirror alignment after unboxing.
Different power machines fit various needs of working areas and budgets. You can find your optimal option from desktop 40w to high-power 150w.
Monport always listens to customers’ voice and feedback, so sometimes we take customers’ advice and then modify our own products. We grow up with Monport family members!
After-sales Service
Each of Monport’s products is under up to 2-year warranty. Click here to read more about the warranty policy.
You can start a refund or return process when you are unpleasant with our products or service. Click here to read more about the refund&return policy.
You can contact us via: support@monportlaser.com. Monport Customers Support Team will reply you within 24 hours on business days (except weekends and holidays).
Monport Customers Support Team makes every effort to satisfy all customers’ needs and offers professional technical support.
USA-local Warehouses & Fast Delivery
There are different warehouses located in the eastern and western USA. Your items will be automatically matched to the warehouse near your address, so in the continental US, you can enjoy the fast delivery. You will get the tracking number within 2 business days, and the delivery time varies from 5 to 7 business days.
If your address is outside the continental US, the delivery time may be extended.
USA-based Technical Support
Rich, "The Louisiana Hobby Guy", is one of our USA-based technical supports. He has over 25+ years of software experience from both college and his career, and he also minored in graphic design in college, so he look forward to sharing software guides, his videos and his unique graphics with his supporters! Now semi-retired, he is having fun with lots of different hobbies in the "Maker's realm".
Phone: 504-233-4509 (This number is for support for open tickets only. If you need help with your laser, please open a support ticket) Weekends on call
Email: usa-lasupport@monportlaser.com
Business Hours: 8:00 AM to 5:00 PM (CST)
Passion and Creative Team
Luby: She is an excellent customer service specialist with over 3 years’ experience. She is well-educated and knowledgeable in the products she works with, so she is able to solve customer inquiries in a very effective and timely manner. She is customer-focused and always strives to exceed customer expectations.
Mila: The webmaster of monportlaser.com. She is intelligent with over 5 years of experience in managing the official website and optimizing website contents. She is very willing to create some promotions and other network activities to make every customer enjoy shopping!
Yuki: She is the manager of PR department with 7+ years of experience. Represent Monport across social channels as the sole voice of the brand. She has the top-notch communication, writing skills as well as a sense of humor, having a great passion for building community and connecting people.
Ryan: As the head of the advertising department, he strives to let more and more people know about Monport and have a try to laser world from Monport. He has been passionate with laser engraving and DIY for over 3 years. He is also helpful in finding ways for customers to raise their business with Monportlaser.
Susan: She is one of the content marketers of monportlaser.com. She is responsible for the planning, creating, and sharing of valuable laser engraving content for customers.
Plenty of Happy Customers
Each customer accompanied by Monport team members has his/her own satisfying experience during the shopping. With these happy customers, Monport has always been growing up and keeping forward. More and more customers enter our Facebook group, show their genius engraving products, help each other with some mechanical problems and etc. They are our Monport family members and we are proud of their creations!
Affordable Price
In the field of laser engraving machines, Monport offers a more affordable and economical price for customers to enter the amazing laser world. Drop out off Monport, you cannot find such a good company offering high-quality machines with affordable prices. The cost-efficient machines provide more bang for your buck!